Effective August 18, 2026
Le Saint-Laurent à vélo, a division of Voyager à vélo inc., respects your privacy. This policy explains, in plain language, what information we collect on our website saint-laurentavelo.com, why we collect it, and what your rights are. It complies with Quebec's Law 25 and Canada's PIPEDA.
Who is responsible
Le Saint-Laurent à vélo is a division of Voyager à vélo inc. The information collected on this website is held by Voyager à vélo inc.
Mr. Mario Belley, President, is the person responsible for the protection of personal information.
Voyager à vélo inc.
1494 chemin de Chambly, Longueuil, Quebec J4J 3X3
info@voyageravelo.com — (418) 571-1011
Please direct any question, request or complaint to him.
What we collect and why
When you write or call us, we collect your name, your contact details and the details of your trip (dates, locations, accommodations, number of people and pieces of luggage). We use this information solely to reply to you, prepare a quote, deliver the service and invoice you.
When you make a donation or a purchase, the form shown on our Store page is provided and hosted by Zeffy. The information you enter there, including your payment details, is transmitted directly to Zeffy and processed on that platform. No credit card number is entered or stored on our own servers. We receive from Zeffy the information needed to follow up on your donation or order: name, contact details and transaction details.
When you browse the website, small files ( cookies ) collect technical data: IP address, browser, pages visited. Google Analytics measures traffic; Google Fonts reads your IP address in order to display fonts. Videos embedded in our pages are hosted by YouTube, which may set its own cookies when you watch them.
These measurement cookies are disabled by default. They are activated only after you give your consent through the banner shown on your first visit. You may change your mind at any time using the Manage consent link at the bottom of every page. Details about the cookies can be found in our Cookie Policy.
We do not sell your information. We do not offer a newsletter.
Who we share it with
Only with those who need it:
- Voyager à vélo inc. — our parent company, of which Le Saint-Laurent à vélo is a division;
- Conceptions Web Archambault inc. — website hosting and maintenance;
- Zeffy — donations, orders and online payments;
- Zoho Corporation — contact form;
- Google LLC — website analytics, fonts and YouTube videos;
- our delivery partners (carriers, accommodations, bicycle suppliers), limited to the information necessary for your service;
- the authorities, where required by law.
Some of these providers are located outside Quebec. Before entrusting them with any information, we assess the protection they offer, as required by law.
How long we keep it
Inquiries with no follow-up: 12 months. Client files and accounting records: 7 years, as required by tax legislation. After that, everything is securely destroyed.
How we protect it
HTTPS website, access limited to those who need it, strong passwords, regular updates and backups. Should an incident nevertheless occur and present a serious risk, we would notify you as well as the Commission d'accès à l'information.
We do not make any decision about you through automated processing.
Your rights
At any time, you may:
- find out what information we hold about you and obtain a copy of it;
- have corrected anything that is inaccurate;
- withdraw your consent;
- receive your information in a commonly used computerized format, or ask us to transfer it elsewhere;
- request the deletion of information or the de-indexing of a link, in the cases provided for by law;
- file a complaint.
Write to info@voyageravelo.com. We respond within 30 days. If our response does not satisfy you, you may contact the Commission d'accès à l'information du Québec (1-888-528-7741, cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (1-800-282-1376, priv.gc.ca).
Consent for a child under 14 must be given by their parent or guardian.
Links to other websites
Our website links to partners, tourist destinations and our social media pages. We are not responsible for their practices: please consult their own policies.
Changes
We may modify this policy. The effective date appears at the top of the page. Any significant change will be announced on the website.
Le Saint-Laurent à vélo, a division of Voyager à vélo inc.
1494, chemin de Chambly, Longueuil (Québec) J4J 3X3
info@voyageravelo.com — (418) 571-1011 — saint-laurentavelo.com